Common Sense in Technology Design & Implementation

This is one of the most respected and profitable airlines, no doubt. But where's the QA?

The image on the right hand side shows the login screen for Southwest Airlines. This has a checkbox that says, "Remember my account number for future login". Have you ever noticed that it actually never does remember it? What's up with that? It's probably the easiest test to automate.

This also happens to be irritating. Had it not been there I would have been OK. Since, it is there, I now actually want it to work, everytime.